the thank-you economy

“The past year has been the golden year of the thank you note.”

I really enjoyed the NPR story about the online relationship between service providers and consumers. It’s all about relationships – and social media is the best tool to build them.

http://www.npr.org/player/v2/mediaPlayer.html?action=1&t=1&islist=false&id=134423796&m=134448310

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